2agame Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how 2agame ("we", "us", "our", "the Platform") collects, uses, stores and protects personal information when you visit the 2agame website, use the mobile application or interact with any service we provide. It applies to all registered players and to visitors who browse the site without registering an account.

By registering an account or continuing to use the 2agame platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of the full agreement between you and 2agame.

We are committed to handling your data responsibly. We only collect what is genuinely necessary for the platform to function properly, we store it securely, and we give you clear control over it. If you ever have a question about how your data is being handled, you can reach our support team at any time.

2 Data We Collect

We collect personal information in two main ways: information you provide directly when you register and use the platform, and information that is collected automatically as you interact with the site or app.

Information you provide directly:

• Registration data: Full name, date of birth, email address, mobile number and chosen username.
• KYC verification documents: Government-issued ID (CNIC), proof of address and, where required, a selfie or video verification to confirm your identity and age.
• Payment information: JazzCash or Easypaisa mobile number, Raast ID, bank account details or card details. Full payment credentials are handled by certified third-party processors; we only retain the last few digits or a masked reference for your transaction history.
• Communications: Any messages, complaints or support requests you send to our customer support team are stored as part of your account record.

Information collected automatically:

• Device type, operating system and browser version.
• IP address and approximate geographic location.
• Pages visited, session duration and in-app navigation patterns.
• Game activity logs including bets placed, games played, deposit and withdrawal history.
• Cookie and session data as described in Section 6 below.

3 Why We Use Your Data

We process your personal data only for specific, legitimate purposes. The table below summarises the main reasons we use different types of data:

We do not use your data for any purpose not listed above without first obtaining your explicit consent or being required to do so by applicable law.

4 Payment Data and Financial Information

All financial transactions on 2agame are processed in Pakistani Rupees (PKR) through certified third-party payment processors. The platform supports JazzCash, Easypaisa, Raast, bank transfer, Visa, Mastercard and other mobile wallets available to Pakistani players.

When you make a deposit or request a withdrawal, your full payment credentials (account numbers, PINs, card numbers) are entered directly on the payment processor's own secure interface, not on 2agame servers. We receive only a transaction reference, a masked account identifier and a confirmation status from the payment processor. This means your full financial credentials are never stored on 2agame's infrastructure.

• Transaction records showing amounts, dates and masked payment references are retained as part of your account history for audit and dispute-resolution purposes.
• 2agame may share transaction reference data with payment processors when investigating a disputed transaction or a failed deposit.
• Payment processors we work with are required to maintain their own security standards and data protection practices consistent with industry norms.

5 Sharing and Disclosure of Your Data

2agame does not sell, rent or trade your personal data. We may share your information only in the following limited circumstances:

• Payment processors: Transaction reference data is shared with JazzCash, Easypaisa, Raast, card networks and other payment partners solely to process your financial transactions.
• KYC and identity verification providers: Where we use a third-party KYC service to verify your identity documents, your submitted documents and verification result are shared with that provider under strict data processing agreements.
• Fraud prevention and security partners: Device fingerprint and IP data may be shared with fraud detection services to identify suspicious activity and protect all players on the platform.
• IT and infrastructure providers: Cloud hosting and database providers who process data on our behalf are bound by data processing agreements and may not use your data for their own purposes.
• Legal requirements: We may disclose personal data if required to do so by a valid legal process, court order or to protect the rights, property or safety of 2agame, its players or the public.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We do not transfer your data to parties in jurisdictions with materially weaker data protection standards without appropriate safeguards in place.

6 Cookies and Tracking Technologies

2agame uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences and to understand how players use the site so we can improve it. Cookies are small text files stored on your device by your browser.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your language preference, display settings and last-used payment method to make repeat visits smoother.
• Analytics cookies: Collect anonymised information about how pages are used, which games are most popular and where players encounter technical issues. This data is used internally to improve the platform experience.
• Marketing cookies: Used only if you have opted in to marketing communications. They help us understand which promotions are relevant to you and avoid sending offers you have already seen.

You can manage cookie preferences through your browser settings. Disabling all cookies will prevent you from logging in to your account, as essential session cookies are required for authentication. For analytics and marketing cookies, you can opt out at any time through your account settings without affecting your ability to use the platform.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to fulfil our legal and contractual obligations. Specific retention periods are as follows:

• Account registration data: Retained for the lifetime of the account and for a period of up to 5 years after account closure, to support any post-closure disputes or compliance reviews.
• KYC documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later, in line with standard anti-money-laundering record-keeping practices.
• Transaction and game activity records: Retained for 5 years to support dispute resolution, financial reconciliation and audit purposes.
• Customer support communications: Retained for 3 years after the support case is closed.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance with your preference.

When data is no longer required for the purposes described above and the applicable retention period has expired, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8 Security Measures

Protecting your personal data is a core commitment at 2agame. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration or disclosure:

• TLS encryption: All data transmitted between your device and 2agame servers is encrypted using TLS (Transport Layer Security), the same technology used by online banks.
• Access controls: Access to personal data within the organisation is strictly role-based. Only staff who genuinely need access to perform their job function can view player data, and all access is logged.
• Secure storage: Data at rest is stored on secured servers with encryption and regular vulnerability assessments.
• Two-factor authentication: Optional two-factor authentication (2FA) is available for your 2agame account login. We strongly encourage all players to enable it for an additional layer of account security.
• Regular security reviews: We conduct periodic internal and external security reviews of the platform to identify and address vulnerabilities before they can be exploited.

Despite these measures, no internet transmission is 100% guaranteed to be secure. In the event of a data breach that affects your personal information and poses a risk to your rights, we will notify you promptly and take all reasonable steps to contain and remediate the breach.

9 Your Rights Over Your Data

You have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our customer support team and we will respond within a reasonable timeframe:

• Right to access: You can request a copy of the personal data we hold about you, including your account registration details, KYC status, transaction history and communications record.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. For most account details this can also be done directly through your account profile settings.
• Right to deletion: You can request that we delete your personal data. We will honour this request where there is no overriding legal obligation or legitimate business reason to retain the data (such as an ongoing KYC retention requirement).
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a complaint or correction request is being resolved.
• Right to withdraw consent: Where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interest, including profiling for responsible gaming purposes. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.

10 Minors and Child Safety

2agame is strictly an adult platform. We do not knowingly collect, store or process personal data belonging to individuals under the age of 18. Age verification is a mandatory part of the registration process and is reinforced through KYC document checks.

If we discover that an account has been registered by a person under 18, the account will be closed immediately, all balances will be returned to the payment method on file where possible, and all personal data associated with the account will be deleted from our systems as quickly as the applicable record-keeping obligations allow.

If you are a parent or guardian and believe that a minor in your care has registered an account on 2agame, please contact customer support immediately so we can take prompt action.

11 Marketing Communications

With your consent, 2agame may send you promotional emails, SMS notifications or in-app messages about new games, bonus offers, upcoming Cricket and PSL betting markets, seasonal promotions and platform updates.

• Marketing communications are opt-in only. You will be asked for your preference during registration and can change it at any time in your account settings.
• Each marketing email includes an unsubscribe link. Clicking it will remove you from the marketing list immediately, though transactional messages such as withdrawal confirmations and security alerts will continue to be sent as they are necessary for account management.
• We do not share your contact details with third-party advertisers for their own marketing purposes.
• If you opt out of marketing communications, this has no effect on your ability to use the platform, access bonuses or receive support.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in platform features, data practices or legal requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes affecting how we use your personal data, we may also send a notification to your registered email address.

We encourage you to review this page periodically. Continued use of the 2agame platform after a change has been published constitutes your acceptance of the updated policy. If you disagree with any change, you should stop using the platform and contact support to request account closure and data deletion where applicable.